Refunds and Returns Policy for Kerem Erdir Design Freelance

Effective Date: January 10, 2024

Welcome to keremerdir.com. This policy outlines the process, conditions, and timeframes for refunds and returns of our digital product offerings.

1. Digital Product Nature

  • Our products are digital in nature, including but not limited to, digital designs, plans, and prototypes.
  • Due to the digital format, traditional physical returns are not applicable.

2. Refund Eligibility

  • Refunds may be considered if the product delivered does not match the agreed-upon specifications or if there are significant defects or errors in the product.
  • Refund requests must be based on objective and verifiable reasons.

3. Timeframe for Refund Requests

  • Refund requests must be submitted within 14 days of receiving the final digital product.
  • Requests made after this period may not be eligible for a refund.

4. Process for Initiating a Refund

  • To request a refund, please contact us at keremerdir@gmail.com with your order details and a clear explanation of the issue.
  • Our team will review your request and may require additional information or clarification.

5. Refund Review and Approval

  • Each refund request will be evaluated on a case-by-case basis.
  • Approval of refunds is at the discretion of Kerem Erdir Design Freelance, based on the evaluation of the digital product’s adherence to the specified requirements.

6. Refund Processing

  • Upon approval, refunds will be processed to the original method of payment within 14 days.
  • You will be notified via email once the refund has been initiated.

7. Fees and Costs

  • Refunds will be issued for the full amount of the original purchase, excluding any transaction fees that may have been incurred.

8. Limitations

  • Refund requests based on a change of mind, or subjective factors will not be eligible.
  • Refunds are not available once a project has been completed and the final product has been delivered, except in cases of non-compliance with the specified requirements.

9. Customer Support Contact

  • For any questions or assistance with the refund process, please contact us at:

10. Policy Amendments

  • Kerem Erdir Design Freelance reserves the right to modify this policy at any time. Customers are encouraged to review the policy periodically for any changes.